Career-Op: Help users help themselves

Career-Op: Help users help themselves
by Douglas E. Welch, ComputorEdge Magazine

One of your main goals as a high-tech worker is to insure that the people you help – your freelance clients, in-house staff or fellow high-tech workers – have the tools they need to help themselves. Whether they are dealing with common computer problems themselves or calling a technical support line for help, you need to give them the tools they need to insure they don’t create bigger problems than the one they are trying to solve.

(Continued)

Discuss High Tech Careers