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Saturday, June 05, 2004

Career-Op: Help users help themselves

Career-Op: Help users help themselves

by Douglas E. Welch, ComputorEdge Magazine
One of your main goals as a high-tech worker is to insure that the people you help – your freelance clients, in-house staff or fellow high-tech workers – have the tools they need to help themselves. Whether they are dealing with common computer problems themselves or calling a technical support line for help, you need to give them the tools they need to insure they don’t create bigger problems than the one they are trying to solve.


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