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Saturday, September 11, 2004

Odd Entourage X Crash Problem and Work-around

I was working with a client last week who was having constant crashes whenever their MS Office v.X version of Entourage performed a mail check. After poking around in the Microsoft Support Knowledgebase,I came across this tech note.

The problem resides with the Junk Mail Filter in Entourage. Disabling the filter allows the mail to be received. Luckily, this client doesn't get a lot of junk mail, so this was ok, but those people who use the Junk Mail Filter extensively would be left without any way to manage this.

While this work-around did solve the problem, it offers no explanation of why the problem occurs in the first place. Entourage 2004 seems to have fixed this problem, as well.


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